Salary guide
Airline Customer Service Agent
- Average salary
- £18,000 – £28,000
- Working hours
- 37.5 hours/week
AviationCustomer Service
- The UK has over 250 million air passengers annually
Other names this job is known by
- Passenger Service Agent
- Check-in Agent
Key responsibilities
- Assist passengers at check-in and boarding
- Handle bookings, changes, and queries
- Resolve complaints and issues
- Ensure compliance with security and safety procedures
- Liaise with flight and ground crews
- Process payments and documentation
- Promote airline services
Skills and qualifications required
- GCSEs (including English and maths)
- Customer service and communication skills
- IT and sales skills
- Flexibility and teamwork
- On-the-job training provided
Promotional job opportunities from this role
- Senior Agent
- Supervisor
- Customer Service Manager
- Trainer
How to get the job
- Study customer service or travel
- Apply for airline customer service roles
- Gain experience in customer service
- Progress to senior or management positions
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