Salary guide
Call Centre Manager
- Average salary
- £28,000 – £50,000
- Working hours
- 37.5 hours/week
Customer Service
- The UK call centre industry employs over 1 million people
Other names this job is known by
- Contact Centre Manager
- Customer Service Manager
Key responsibilities
- Oversee daily operations of a call centre
- Lead and motivate teams of agents
- Monitor performance and set targets
- Handle escalated customer complaints
Skills and qualifications required
- Degree in business or management (advantageous)
- Experience as a call centre agent or supervisor
- Leadership and communication skills
- IT and data analysis skills
Promotional job opportunities from this role
- Operations Manager
- Head of Customer Service
- Director
- Consultancy roles
How to get the job
- Study business or management
- Gain experience as a call centre agent or supervisor
- Progress to management roles with further training
Learn to grow in this role
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