Salary guide
Customer Service Manager
- Average salary
- £28,000 – £55,000
- Working hours
- 37.5 hours/week
Customer Service
- The UK customer service sector employs over 1 million people
Other names this job is known by
- Client Services Manager
- Customer Experience Manager
Key responsibilities
- Lead and motivate customer service teams
- Develop and implement service policies
- Handle escalated complaints and queries
- Monitor performance and set targets
- Train and coach staff
Skills and qualifications required
- Degree in business, management, or related field (advantageous)
- Experience as a customer service agent or supervisor
- Leadership and communication skills
- IT and data analysis skills
Promotional job opportunities from this role
- Head of Customer Service
- Operations Manager
- Director
- Consultant
How to get the job
- Study business or management
- Gain experience as a customer service agent or supervisor
- Progress to management roles with further training
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