Salary guide
Customer Service Representative
- Average salary
- £18,000 – £28,000
- Working hours
- 37.5 hours/week
Customer Service
- Customer service is a top priority for UK businesses
Other names this job is known by
- Customer Advisor
- Client Support Agent
Key responsibilities
- Respond to customer queries by phone, email, or chat
- Resolve complaints and provide information
- Process orders and returns
- Update customer records
Skills and qualifications required
- GCSEs (including English)
- Customer service and communication skills
- IT and data entry skills
- Patience and attention to detail
Promotional job opportunities from this role
- Senior Representative
- Team Leader
- Supervisor
- Manager
How to get the job
- Study English or business
- Apply for entry-level customer service roles
- Gain experience and training
- Progress to senior or specialist positions
Learn to grow in this role
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