Salary guide
Customer Support Manager
- Average salary
- £28,000 – £55,000
- Working hours
- 37.5 hours/week
ITCustomer Service
- The UK tech sector is worth over £180 billion
Other names this job is known by
- Support Team Lead
- Technical Support Manager
Key responsibilities
- Lead technical support teams
- Develop support processes and policies
- Monitor ticket resolution and customer satisfaction
- Train and mentor support staff
Skills and qualifications required
- Degree in IT, business, or management
- Experience in technical support
- Leadership and IT skills
- Analytical and customer service skills
Promotional job opportunities from this role
- Head of Support
- Operations Manager
- Technical Director
- Consultant
How to get the job
- Study IT, business, or management
- Gain experience in technical support
- Progress to management or specialist roles
Learn to grow in this role
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