Salary guide
IT Support Specialist
- Average salary
- £20,000 – £35,000
- Working hours
- 37.5 hours/week
ITCustomer Service
- The UK IT sector is one of the fastest-growing in Europe
Other names this job is known by
- Helpdesk Technician
- IT Support Analyst
Key responsibilities
- Diagnose and resolve IT issues for users
- Install and configure hardware and software
- Maintain IT systems and networks
- Provide technical support in person, by phone, or online
- Document issues and solutions
- Train users on new systems
- Monitor system performance and security
- Stay updated on new technologies
Skills and qualifications required
- Degree or diploma in IT or computing
- IT certifications (CompTIA, Microsoft)
- Experience in support roles
- Communication and problem-solving skills
Promotional job opportunities from this role
- Senior Technician
- IT Manager
- Network Engineer
- Cybersecurity roles
How to get the job
- Study IT or computing
- Complete relevant IT qualifications
- Apply for an apprenticeship or trainee role
- Gain experience in support roles
- Progress to senior or specialist positions with further training
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